Does the trucking company need help unloading the truck?

The driver will arrive with:

A lift gate
A pallet jack

They will unload the crate from the truck, but you must be present to:

Inspect for any freight damage
Sign for the shipment

Occasionally, if you have long countertops, the driver may appreciate a helping hand.

Where will the crate be delivered?

Delivery is typically made into your garage, but this depends on accessibility.
Factors that may affect delivery include:

Steep or uneven driveways
Gravel or soft surfaces (must be paved and solid)
Tight access or difficult transitions
Low-hanging branches or power lines
Obstacles blocking access

Final placement is at the driver’s discretion.
If you’re unsure about your setup, you can send us a short video of your driveway—we’re happy to review it with our carrier.
We’ve handled thousands of deliveries and can usually find a solution.

Are the cabinets shipped assembled?

No.
Cabinets are shipped flat-packed (unassembled).
This allows for:

Safer transport
Reduced risk of damage
Easier handling during delivery

Assembly is straightforward, and we provide:

Detailed instructions
Step-by-step installation videos

You can view installation resources here:
https://www.garagecabinets.com/installation/

How are the cabinets shipped?

Cabinets are shipped via a freight carrier, not standard parcel delivery.

Delivered on pallets
Fully packaged and protected
Scheduled delivery (you will be contacted ahead of time)

This ensures you know exactly when to expect your shipment.

Do you ship to my location?

In most cases, yes—we ship directly to your home.
While some locations may present challenges, we can usually find a way to deliver successfully. Your designer can help confirm delivery details before ordering.

Do I need to be home for delivery?

Yes.
Someone must be present to:

Receive the shipment
Inspect for damage
Sign delivery paperwork

This helps prevent issues and ensures everything arrives as expected.

Can I track my order?

Yes.
Once your order ships, you will receive:

Freight tracking information
Delivery updates from the carrier

This allows you to plan ahead and be ready for delivery.

What should I do if the crate arrives damaged?

Freight damage is rare, but if it happens:

Note the damage on the delivery paperwork (this is very important)
Contact us immediately

We will:

Review the issue
Replace any damaged parts as quickly as possible

You will not be stuck with damaged product—we’ll take care of it.

What are your shipping rates?

For current shipping rates, please visit:
https://www.garagecabinets.com/shipping-rates/

Summary

Our shipping process is designed to be:

Reliable – professionally packaged and shipped via freight
Transparent – scheduled delivery with tracking
Supported – help available if any issues arise

From our factory to your garage, we work to ensure your cabinets arrive safely and ready for installation.

Shipping and Delivery