# Shipping and Delivery

# Does the trucking company need help unloading the truck?

The driver will arrive with:  

*   A **lift gate**
*   A **pallet jack**

They will unload the crate from the truck, but you **must be present** to:  

*   Inspect for any freight damage
*   Sign for the shipment

Occasionally, if you have long countertops, the driver may appreciate a helping hand.  

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### Where will the crate be delivered?

Delivery is typically made **into your garage**, but this depends on accessibility.  
Factors that may affect delivery include:  

*   Steep or uneven driveways
*   Gravel or soft surfaces (must be paved and solid)
*   Tight access or difficult transitions
*   Low-hanging branches or power lines
*   Obstacles blocking access

Final placement is at the **driver’s discretion**.  
If you’re unsure about your setup, you can send us a short video of your driveway—we’re happy to review it with our carrier.  
We’ve handled thousands of deliveries and can usually find a solution.  

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### Are the cabinets shipped assembled?

No.  
Cabinets are shipped **flat-packed (unassembled)**.  
This allows for:  

*   Safer transport
*   Reduced risk of damage
*   Easier handling during delivery

Assembly is straightforward, and we provide:  

*   Detailed instructions
*   Step-by-step installation videos

You can view installation resources here:  
[https://www.garagecabinets.com/installation/](https://www.garagecabinets.com/installation/)  

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### How are the cabinets shipped?

Cabinets are shipped via a **freight carrier**, not standard parcel delivery.  

*   Delivered on pallets
*   Fully packaged and protected
*   Scheduled delivery (you will be contacted ahead of time)

This ensures you know exactly when to expect your shipment.  

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### Do you ship to my location?

In most cases, yes—we ship directly to your home.  
While some locations may present challenges, we can usually find a way to deliver successfully. Your designer can help confirm delivery details before ordering.  

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### Do I need to be home for delivery?

Yes.  
Someone must be present to:  

*   Receive the shipment
*   Inspect for damage
*   Sign delivery paperwork

This helps prevent issues and ensures everything arrives as expected.  

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### Can I track my order?

Yes.  
Once your order ships, you will receive:  

*   Freight tracking information
*   Delivery updates from the carrier

This allows you to plan ahead and be ready for delivery.  

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### What should I do if the crate arrives damaged?

Freight damage is rare, but if it happens:  

1.  **Note the damage on the delivery paperwork** (this is very important)
2.  **Contact us immediately**

We will:  

*   Review the issue
*   Replace any damaged parts as quickly as possible

You will not be stuck with damaged product—we’ll take care of it.  

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### What are your shipping rates?

For current shipping rates, please visit:  
[https://www.garagecabinets.com/shipping-rates/](https://www.garagecabinets.com/shipping-rates/)  

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## Summary

Our shipping process is designed to be:  

*   **Reliable** – professionally packaged and shipped via freight
*   **Transparent** – scheduled delivery with tracking
*   **Supported** – help available if any issues arise

From our factory to your garage, we work to ensure your cabinets arrive safely and ready for installation.  

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